Refund and Returns Policy

Last updated: September 3, 2026

We want you to be completely happy with your SUIXWEAR purchase. If something is not right, our 30-day return policy has you covered. Please read the details below before starting a return.

1. 30-Day Return Window

You may return any unused item within 30 days of the delivery date for a refund or exchange. To be eligible, items must be:

• Unworn, unwashed and in the same condition you received them;
• Returned with all original tags attached;
• Returned in the original packaging where possible.

2. How to Start a Return

• Email szsuixu@outlook.com with your order number, the item(s) you wish to return and the reason;
• Our team will respond within 1-2 business days with return instructions and the return address;
• Pack the item securely, include the order note, and ship it using a trackable service;
• Once your return arrives and passes inspection, we will process your refund.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except where the return is due to an error on our side (wrong item shipped) or a defective product. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit on the way back to us.

4. Refund Timing

After your return is received and inspected (usually within 2-3 business days of arrival), we will notify you of the approval or rejection. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a further billing cycle for the funds to appear in your account.

5. Exchanges

Need a different size or colour? The fastest way is to return the original item for a refund and place a new order, so your replacement ships as quickly as possible. If you prefer a direct exchange, contact us and we will arrange it subject to stock availability.

6. Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

• Socks and underwear (unless the sealed packaging is unopened);
• Items marked as "Final Sale" at the time of purchase;
• Gift cards.

7. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or with the wrong item, please contact us within 48 hours of delivery at szsuixu@outlook.com with your order number and photos of the issue. We will make it right – either a free replacement or a full refund including any shipping costs – at no charge to you.

8. Late or Missing Refunds

If you have not received your refund after the timeframe above, first check your bank account again. Then contact your card issuer or payment provider, as processing times vary. If you have done both and still have not received your refund, email us at szsuixu@outlook.com and we will investigate.

9. Contact Us

Questions about returns? Email szsuixu@outlook.com – we usually reply within 1-2 business days.